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EspoCRM

espocrm · CRM

GitHub stars

3,432
—Collecting 30d data

Stats updated

3,417 stars on Sep 27 to 3,432 stars on Oct 2, up 15.6 measured star snapshots

What is EspoCRM?

EspoCRM connects sales and service records with the communication around them. Leads, accounts, contacts, opportunities, campaigns, and cases share a web application that administrators can adapt with custom entities and fields. Developers can connect other systems through its REST API.

EspoCRM is a free, open-source CRM platform for managing customer relationships. It organizes leads, contacts, opportunities, campaigns, and support cases, with customization and REST API integration options.

Core capabilities

  • Track leads, contacts, accounts, opportunities, activities, and cases
  • Work with personal and group email alongside related CRM records
  • Customize entities, fields, and relationships and integrate through a REST API

Relationship records with communication in context

Sales and service records are connected to activities, calendar events, campaigns, cases, documents, and a stream of changes. Email can be fetched from personal or group accounts and associated with the relevant lead, account, opportunity, or case instead of living in a separate inbox.

  • sales
  • email
  • activities
  • cases

A CRM model administrators can reshape

Custom entities, fields, and relationships extend the standard CRM model, while the REST API provides an integration boundary. Email requires configured accounts and background jobs; record association is not the same as two-way synchronization of mailbox folders. Advanced extension features should be evaluated separately.

  • entities
  • fields
  • REST API
  • email

Where it fits

Use cases

  1. 01

    Run a sales pipeline

    Move leads and opportunities through a pipeline while retaining related accounts, contacts, calls, meetings, tasks, emails, documents, and activity history.

  2. 02

    Coordinate a shared service mailbox

    Configure personal or group mail accounts, fetch incoming messages through the scheduled email job, and link messages to customer or case records with access governed by roles.

  3. 03

    Adapt the CRM to an internal process

    Create entities, fields, relationships, and integrations that match internal records and processes instead of forcing every workflow into standard contact fields.